Term & Conditions of use

 These terms and conditions govern the use of the website www.maulisoaps.com.

The website was created, is owned, and is operated by Mauli Natural Soaps, Unipessoal, Lda., NIPC 519244753, with address at Rua Carmen Miranda, n.º 20, Piso 1B, Torre da Marinha, 2840-424 Seixal, hereinafter referred to as "Mauli Soaps" or “we”.

 

 

The User of the website acknowledges that by using this website, they accept its terms of use.

 

 

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.

Mauli Soaps has the right, at any time, to suspend or terminate, partially or fully, permanently or temporarily, the website or any of its services, without prior notice and without giving rise to any right to compensation or indemnity for Users.

Mauli Soaps reserves the right to take all measures to safeguard its rights in the event of a violation or attempted violation of these terms and conditions, including the possibility of suspending or blocking the User's access to and use of the website, without giving rise to any right to compensation or indemnity for the User.

Mauli Soaps reserves the right to refuse, suspend, or cancel any order where there are reasonable grounds to suspect fraud, misuse of the website, breach of these Terms and Conditions, or any activity that may compromise the security or integrity of the service.

In such cases, the Mauli Soaps may, where applicable, cancel the order and block or reverse related transactions, and may also notify the relevant competent authorities where appropriate.

Where possible and unless prevented by legal or security reasons, the user will be informed of the refusal or cancellation decision.

 

 

The service provided by Mauli Soaps consists of making available, through the Online Store access address (www.maulisoaps.com), which, in addition to providing information regarding a range of products and services, allows the User to electronically order the products listed therein, under the terms and conditions described here.

We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colors or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration.

Moreover, we do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be exactly as depicted or presented in our online store, considering that all products are individually crafted and handmade, which may result in slight variations in color, shape, size, or texture, which are inherent to handmade products and do not constitute defects.

When you place an order, you are making an offer to purchase. Mauli Soaps reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Mauli Soaps confirms acceptance. We must receive and process your payment before your order is accepted.

 

Please review your order carefully before submitting, as Mauli Soaps may be unable to accommodate cancellation requests after an order is accepted. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the email, billing address, and/or phone number provided at the time the order was made.

 

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

 

The purchase of products through this website is restricted to individuals who are at least 18 years of age. By placing an order, the user represents and warrants that they are 18 years of age or older and have the legal capacity to enter into agreements.

Mauli Soaps products are cosmetic in nature and are not intended to diagnose, treat, cure, or prevent any diseases or medical conditions.

The information provided on this website is for general informational purposes only and does not constitute medical advice.

 

We are not liable for shipping and delivery delays.

All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you, unless otherwise provided by law.

Mauli Soaps will make every effort to ship all ordered products; however, in certain cases and due to causes beyond Mauli Soaps’ control, such as human errors, technical issues in computer systems, pandemics, wars, earthquakes, tsunami, storms and others, it may not be possible to provide some of the products requested by the User.

Due to the artisanal and personal nature of our products, and to guarantee the highest standards of hygiene and safety for all our clients, we are unable to accept returns or exchanges of opened or unsealed hygiene products.

However, your satisfaction is our priority. If you have any concerns regarding your purchase, please contact us within 14 days of receipt so we may provide a personalized solution.

All information regarding prices, products, specifications, promotional offers, and services may be changed at any time by Mauli Soaps.

 

Prices, discounts and promotions are subject to change without notice.

The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email.

Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs or import charges. Prices posted in our online stores may be different from prices offered in physical stores or in online or other stores operated by third parties.

We may offer, from time to time, promotions on the Services that may affect pricing and that are governed by terms and conditions separate from these Terms.

If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our stores. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

You represent and warrant that (i) the credit card information you provide is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any.

 

The Services may contain materials and hyperlinks to websites provided or operated by third parties (including any embedded third party functionality). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access these materials or third party sites, you do so at your own risk. We are not liable for any harm or damages related to your access of any third-party websites, or your purchase or use of any products, services, resources, or content on any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third-party.

 

The Mauli Soaps online store uses the e-commerce platform provided by Shopify, which allows us to offer and manage the website's services and features.

However, all purchases and sales made through the online store are conducted directly between the User and Mauli Soaps.

By using the website and its services, the User acknowledges and agrees that Shopify is not a party to any transaction between the User and Mauli Soaps, and does not assume any responsibility regarding:

Accordingly, the User acknowledges and agrees that Shopify, as well as its affiliated companies, cannot be held liable for any claims, damages, losses, or liabilities arising from or related to purchases, transactions, or interactions conducted with Mauli Soaps through the website.

 

All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed here [LINK], and certain personal information may be subject to Shopify’s Privacy Policy, which can be viewed [LINK].

By using the Services, you acknowledge that you have read these privacy policies. Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you.

Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in other countries than where you reside, in order to provide services to you. Review our privacy policy [LINK] for more details on how we, Shopify, and our partners use your personal information.

 

 

Passwords for accessing the website created by Mauli Soaps are provided through the website itself or by any other means of communication with the User.

 

Access to certain parts of the website requires one or more passwords. The User assumes full responsibility for keeping the passwords confidential and for properly managing them.

 

The User is solely and exclusively responsible for their use of our website.

Any use of the content on the Mauli Soaps website for purposes other than those for which it is intended, as well as any violation by the User of third-party rights, shall be the sole responsibility of the User, who shall be liable for any direct or indirect damages caused to themselves, Mauli Soaps, or any third parties.

Mauli Soaps accepts no liability regarding the use of this website and its content. Nothing in these Terms excludes or limits liability where such exclusion is prohibited by applicable law.

Mauli Soaps may provide links to external websites owned by other entities. Mauli Soaps is not, under any circumstances, responsible for the content or operation of external websites accessible through these links.

Mauli Soaps is also not responsible for the content, services offered, and/or products unless they are owned by Mauli Soaps. The use of such links is entirely at the User’s own risk.

Mauli Soaps is not responsible for any acts or omissions of these third parties related to such content, products, or services and does not guarantee that these products or services will achieve any specific results intended by the User.

Mauli Soaps maintains appropriate security measures; however, it shall not be liable for any damages suffered by the User and/or third parties due to delays, interruptions, errors, or communication suspensions caused by factors beyond our control, including, but not limited to, deficiencies or failures in the communication network or services provided by third parties, computer systems, modems, connection software, or any computer viruses or files downloaded through the service that are infected or contain viruses or other properties that may affect the User’s equipment.

Mauli Soaps shall not be liable for damages or losses arising from non-compliance or defective performance of the Service when such non-compliance is not directly or indirectly attributable to it due to intentional misconduct or gross negligence, and specifically shall not be liable for:

To the fullest extent provided by law, in no case shall Mauli Soaps, our partners, directors, officers, employees, affiliates, agents, contractors, service providers or licensors, or those of Shopify and its affiliates, be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the services or any products procured using the services, or for any other claim related in any way to your use of the services or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the services or any content (or product) posted, transmitted, or otherwise made available via the services, even if advised of their possibility.

 

The Users of this website agree that Mauli Soaps, Shopify, and their respective affiliates shall not be held liable for any matters, indemnifying them in the event that any provisions contained in these Terms of Use, as well as in the Privacy Policy and Terms of Sale, available for consultation on the Mauli Soaps website, are violated.

 

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.  

 

 

The use of the Services is intended exclusively for lawful purposes. It is expressly prohibited to use the Services, directly or indirectly, to:

Additionally, you agree not to:

We reserve the right to suspend, disable, or terminate your account at any time, without prior notice, if any provision of these Terms is violated.

 

We may terminate this agreement or revoke your access to the Services (or any part thereof) at our sole discretion, at any time and without prior notice. The User will remain responsible for all amounts due up to the date of termination.

The following provisions will remain in effect even after termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, as well as any other provisions that, by their nature, are intended to survive termination.

 

 

The information provided through the Services is for general informational purposes only. We do not guarantee the accuracy, completeness, or usefulness of this information. Any reliance you place on such content is at your own risk. We disclaim any liability arising from the use of this information by you, other visitors to the Services, or any person who becomes aware of its content.

Except as expressly indicated by Mauli Soaps, the Services and all products offered through them are provided “as is” and “as available,” without any representation, warranty, or condition of any kind, whether express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose, quality, durability, ownership, and non-infringement of third-party rights.

We do not guarantee, represent, or warrant that your use of the Services will be uninterrupted, timely, secure, or error-free. Some jurisdictions limit or do not allow the exclusion of implied or other warranties, so this disclaimer may not apply in its entirety.

If any provision is found unenforceable, the remaining provisions remain in force.

 

If the User submits, uploads, posts, emails, or otherwise transmits ideas, suggestions, comments, reviews, proposals, plans, or any other type of content (hereinafter collectively referred to as “Feedback”), the User grants Mauli Soaps the right to use, reproduce, modify, adapt, publish, translate, distribute, and display such Feedback in any media or format and for any legitimate purpose, including commercial purposes.

Such Feedback may be used, in particular, to operate, maintain, evaluate, develop, improve, and promote the services provided through the website, as well as to fulfill our obligations and exercise our rights under these Terms of Use.

Our office assumes no obligation to:

We reserve the right, but not the obligation, to monitor, edit, or remove any Feedback.

The User agrees that the submitted Feedback does not violate the rights of third parties, including, but not limited to, copyright, trademarks, privacy rights, or any other personal or property rights.

Additionally, the User warrants that the Feedback does not contain illegal, defamatory, abusive, or obscene content, nor any computer viruses, malware, or other elements that may compromise the operation of the website, the services, or any associated system.

The User may not use false email addresses, impersonate any person, or misrepresent the origin of the Feedback.

The User is solely responsible for the content of the submitted Feedback and its accuracy, and our office assumes no responsibility for content posted by Users or third parties.

If the User wishes to make a complaint, it must be submitted within a maximum of thirty (30) days from the date the User becomes aware of the facts. The complaint will be recorded in Mauli Soaps’ information systems, which will review the complaint and notify the interested party within a maximum of thirty (30) days from the date of receipt.

 

You may be provided with access to User tools offered by third parties as part of the Services, which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new features through the Services (including the release of new tools and resources). Such new features shall also be deemed part of the Services and are subject to these Terms of Service.

 

All content on this website is the property of Mauli Soaps. It is protected by national and international laws regarding trademark, patent, and intellectual property rights. This protection includes, but is not limited to, layout, production, design, configuration, software, text, images, graphics, logos, icons, pictures, videos, and audio features.

Users of the website agree to respect these rights and, therefore, not to copy, reproduce, modify, transmit, distribute, publish, or display any content from the website.
Additionally, they agree to refrain from any action that could infringe upon the property rights of Mauli Soaps and its affiliates or licensors.

Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting a license or other rights to you under any patent, trademark, copyright, or other intellectual property of Mauli Soaps, Shopify or any third party. Unauthorized use of the Services may be a violation of federal and state intellectual property laws. All rights not expressly granted herein are reserved by Mauli Soaps.

 

We reserve the right to modify these Terms at any time. Changes will take effect when posted on the website.

The Mauli Soaps website is constantly being updated. We make every effort to ensure reliable operation and to present only accurate information about this website.

However, the website may occasionally contain inaccuracies or errors, and technical issues may arise that could temporarily affect the website’s operation.

Therefore, Mauli Soaps cannot guarantee the functioning of the website or its content, information, or software, either implicitly or explicitly.

 

The User hereby consents to the collection and electronic processing of their data, where applicable, authorizing Mauli Soaps to enter and process such data in an appropriate database.

The entity responsible for processing this data is Mauli Soaps, and the User undertakes to provide and keep their personal data up to date, ensuring that it is accurate.

The personal data provided is intended for User management and providing services and products available through the platform, as well as for Mauli Soaps’ marketing activities.

The privacy policy and the rules regarding the collection and processing of personal data, as well as the rights available to the data subject, can be consulted at [PRIVACY POLICY LINK].

 

These Terms are governed by the laws of Portugal, and disputes shall be subject to the exclusive jurisdiction of the courts of Lisbon, except where mandatory consumer protection laws provide otherwise.

In the event of a consumer dispute, the consumer may resort to an Alternative Dispute Resolution (ADR) entity, in accordance with Law no. 144/2015 of 8 September.

An updated list of available ADR entities can be found on the Portuguese Consumer Portal at: https://www.consumidor.gov.pt

Additionally, consumers may use the European Online Dispute Resolution (ODR) platform, available at: https://ec.europa.eu/consumers/odr

Without prejudice to the above, the consumer may also submit the dispute to one of the following ADR entities:

Lisbon Consumer Conflict Arbitration Centre

National Centre for Information and Consumer Arbitration (CNIACC)

Participation in these mechanisms is voluntary; however, Mauli Soaps undertakes to assess any requests submitted through them in good faith.

For questions regarding these Terms and Conditions, you should contact us through the following means:

Phone: +351 932 346 399;

Address: Rua Carmen Miranda, n.º 20, Piso 1B, Torre da Marinha, 2840-424 Seixal;

Email: mauli@maulisoaps.com