Shipping cost depends on package weight, box size, and destination.
Same-day delivery may be available within 30 km of Lisbon for an additional cost.
Same-day delivery must be arranged with customer service.
International shipping outside the EU/UK is available only by prior arrangement with customer service.
Returns & Exchanges
Due to the hygienic nature of our products, soaps and personal care products cannot be returned or exchanged.
This applies even if the product has not been used, in order to maintain hygiene and safety standards.
If your item arrives damaged, faulty, or incorrect, please contact our customer service team as soon as possible.
In such cases, we will review the issue and may offer a refund, credit, or replacement, depending on the case.
Final Sale
Due to the hygienic nature of our products, all soaps and personal care products are considered Final Sale.
Final Sale items cannot be returned, exchanged, or refunded.
If an item arrives damaged, faulty, or incorrect, please contact our customer service team.
In such cases, we will review the issue and may offer a refund, credit, or replacement.
Allergies & Skin Sensitivities
Please review the ingredients before use.
A patch test is recommended before full use.
Customers are responsible for checking product suitability.
We are not medically responsible for allergies, sensitivities, or personal skin reactions, as long as the product was supplied correctly and meets all required approvals and regulations.
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